Protecting Your MCFCU Debit Card

Fraud Prevention

MCFCU has a Fraud Prevention Program in place to protect your accounts from fraudulent activity. We need your help and timely action to ensure the program works correctly.  

What will MCFCU do if we suspect fraud on your account?
If we suspect fraudulent activity on your debit card, our fraud partner will contact you at the phone number associated with the card. You will then be able to confirm if the transaction was fraudulent or legitimate. A temporary block may be placed on the card to secure further activity. For further assistance you may call our fraud partner at (866) 508-2693, or call our main number during business hours (606) 784-2201.  

What will MCFCU ask over the phone? 
Our fraud department will only verify transaction dates and amounts with you. MCFCU will NEVER ask you for your personal information or full card numbers over the phone.

What if I do not respond to the call? 
To protect your account, we may disable your debit card until we can verify whether fraudulent activity has occurred. 

Should I trust my Caller ID to verify it is MCFCU? 
No. Scammers can make calls look like they come from local numbers.   

If I receive a call about my MCFCU account that I think is a scam, what should I do? 
Immediately hang up and call us directly at (606) 784-2201 to verify that the call was legitimate and not a scam. If you contact us after hours, follow the phone prompts to report a lost/stolen card, or fraudulent activity.

What can you do if you feel your debit card has been compromised? 
You have control! Turn your debit card on/off while logged in to either MCFCU Online Banking or Mobile Banking. You can remotely deactivate and activate your debit card with one swipe if you've misplaced it or just for added security. On the main menu, look for "Remote Control Cards."