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Internet & Mobile FAQs

How do I log in to the new Internet/Mobile Banking?

If it is the first time you are logging in, you will use your account number as the user ID, and the last four digits of your SSN as the password. You will then be prompted to select a new password (at least 8 characters using both letters and numbers), new security questions, and a new security image.

If you had our old Internet Banking login page bookmarked, you will need to create a new one. Please login directly through moreheadcommunity.com the first time to reach our new Internet Banking site.

For Mobile Users
If you have an iPhone: The app should have automatically updated. You will be able to log in following the instructions above.

If you have an Android phone, you will need to delete the old app and download our new one from the app store. You can search Morehead Community or click here to download it. Once you open the app, it will ask you to activate through website or email. Choosing email will allow us to email you a code that you can paste into the app, which should complete the setup.

If you have issues logging in after the initial set up, give us a call at 606-784-2201.

How do I download the mobile app?

Just search Morehead Community on the app store your device uses.

How do I enroll in Internet Banking?

For all members who opened their Share Savings account prior to 9/2/2019: Internet Banking user IDs and passwords have been reset on the new Internet Banking system. Your initial login details will be as follows.

  • User ID: Your SAVINGS account number
  • Password: Last 4 digits of your SSN

In addition to a User ID and password, you will be asked to select a security image and security questions.

You can also click here and fill out the form, or call us at 606-784-2201.

How do I view accounts I am a joint owner on?

Open the menu and click on your name at the top. This should bring up a list of all the accounts you have access to.

How do I sign up for eDocs?

For web:

  1. Sign in to our new Internet Banking.
  2. Open the menu options (in the top left of the screen)
  3. Under USER PROFILE select SETTINGS
  4. Under ACCOUNT SETTINGS, select EDIT EMAIL
  5. Click on your email address and check the box next to STATEMENTS
  6. Click I AGREE to accept the terms and conditions
  7. Select SUBMIT

For mobile:

  1. Open and sign into our new mobile app.
  2. Tap the MENU in the bottom right corner.
  3. Scroll down to USER PROFILE and tap EMAIL.
  4. Either add an email address or tap on the one you currently have on your profile.
  5. Make sure STATEMENTS is switched ON.

You will now receive emails when your eDocs are available! You will be able to view, print, or download them from within our Internet or Mobile Banking.

How do I set up a transfer?

If you have multiple accounts, make sure you have chosen the one you want to transfer from by opening the menu, clicking your name, and selecting the correct account.

For web:

  1. Sign into the new Internet or Mobile Banking
  2. Open the menu and select TRANSFER under ACCOUNTS, or click TRANSFER along the top menu bar.
  3. Select the account suffix you wish to transfer to and from.
  4. Enter the amount you wish to transfer
  5. Enter the frequency.
    • To perform a one-time instant transfer, just click CONTINUE.
    • To set up a scheduled or recurring transfer, check the box underneath the amount and click CONTINUE
    • Select a transfer date and a frequency.

For mobile:

  1. Open our mobile app and tap TRANSFER along the bottom of the screen.
  2. Tap MAKE TRANSFER.
  3. Select the suffix you want to transfer FROM and the suffix you want to transfer TO.
  4. Enter the amount you wish to transfer and tap NEXT.
  5. Enter the frequency.
    • To perform a one-time instant transfer, , select RIGHT NOW under WHEN, then tap NEXT.
    • To set up a scheduled or recurring transfer, select SCHEDULED and then the transfer date and frequency, then tap NEXT.
  6. Tap SUBMIT to complete your transfer.

How do I set up automatic loan payments?

For web:

  1. Open the menu and select TRANSFER under ACCOUNTS.
  2. Choose which loan you want to pay, and which account to pay from.
  3. Enter the amount.
  4. Check the box for scheduled or recurring transfers underneath the amount and click CONTINUE.
  5. Select a transfer date and frequency.

For mobile:

  1. Open our mobile app and tap TRANSFER along the bottom of the screen.
  2. Tap MAKE TRANSFER.
  3. Select the suffix you want to transfer from, and then the loan you want to pay.
  4. Enter the amount.
  5. Select SCHEDULED.
  6. Select a transfer date and frequency. Tap NEXT.

NOTE: You will not be able to edit any automatic loan payments you set up; we at the credit union will have to do it for you.

How do I set up Bill Pay?

  1. Log in to your Internet Banking account and open the menu
  2. Under SERVICES select BILL PAY
  3. Complete the Bill Pay form

How do I set up mobile notifications?

  1. Open our app and tap the menu in the bottom right.
  2. Under SERVICES select NOTIFICATIONS
  3. Make sure ENABLE NOTIFICATIONS is switchedd on. You will then be able to set up notifications for your checking and savings accounts as well as your loans.

How do I withdraw a check from my account?

  1. Log in to your Internet Banking account and open the menu
  2. Under SERVICES select WITHDRAWAL
  3. Choose which account to withdraw from, and enter the amount
  4. Click SUBMIT. The check will be made out to you (the account holder) and mailed to the address on file.

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