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2019 SYSTEM CONVERSION

We will be upgrading our core computer system over Labor Day weekend (Friday August 30th [after 5pm], Saturday August 31st, Sunday September 1st, and Monday September 2nd 2019.) This conversion will bring a completely new internet and mobile banking experience that will offer our members more convenience than ever! We are excited to take this step and ensure that we can provide our members with better technology, better service, and the features and functionality that will make banking the most convenient.

All the info you’ll need about the conversion and how it will affect you will be accessible from this page, and if you have any further questions, don’t hesitate to call us at 606-784-2201.


NEED TO KNOW INFO

  • MCFCU will be closed on Monday, September 2nd, 2019 (Labor Day.)

  • Debit card daily limits will be lowered throughout Labor Day weekend.

    • ATM withdrawal: $200

    • POS Debit card purchase: $500

    • These limits will be back to normal on Tuesday.

  • Internet Banking and the MCFCU mobile app will both be unavailable starting Friday, August 30th, at 5pm, through Labor Day Weekend.

  • When logging in to Internet Banking for the first time, you will use your current username/account number as the user ID, and the last 4 digits of your Social Security number as the password.


TIMELINE

FRIDAY,
AUG. 30
SATURDAY,
AUG. 31
SUNDAY,
SEPT. 1
MONDAY,
SEPT. 2
TUESDAY,
SEPT. 3
BRANCH Open as Normal Closed Closed Closed Open as Normal
INTERNET BANKING Available until
5pm
Offline Offline Offline Online
MOBILE
BANKING
Available until
5pm
Offline Offline Offline Update available between 9/3 & 9/6
ONLINE
BILL PAY
Available until
5pm
Offline Offline Offline Available
ATM NETWORK Available as usual $200 daily limit $200 daily limit $200 daily limit Limits increase
DEBIT CARD Available as usual $500 daily limit $500 daily limit $500 daily limit Limits increase
ONLINE
LOAN APPS
Available as usual Available-no response until
9/3/19
Available-no response until 9/3/19 Available-no response until 9/3/19 Available as usual
WEBSITE Available Available Available Available Available

NEW FEATURES

Click here for a list of new features members can expect.


INTERNET & MOBILE BANKING SETUP

Click here for information on setting up your new Internet and Mobile Banking.


FAQs

Click here for a list of FAQs.


We will be updating this page if anything changes or if we have any new info to share.  We understand that this will likely be a confusing time for our members, but if you have any questions at all please feel free to call us at 606-784-2201.

Finally, bear with us and rest assured that this transition is important in providing our members with the best technology and service we can. We appreciate your understanding, as well as your continued membership with us at Morehead Community Federal Credit Union.

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